UnityPoint Health - Pekin is dedicated to providing a superior health care experience that earns the trust of the communities it serves. Located just 10 miles south of Peoria in Pekin, Illinois, we are a 107-bed medical center that provides high-quality, compassionate and personalized health care and state-of-the-art diagnostic capabilities. At the same, the hospital remains small enough to give personal attention to its patients and visitors.
At UnityPoint Health - Pekin, we are committed to keeping you healthy and providing the best possible treatment, and we are committed to being the right size to give you personal care.
To improve the health and well-being of our community and to do so with love, compassion and extraordinary medical care.
To consistently provide a superior health care experience that earns the trust of our community.
UnityPoint Health - Pekin
600 South 13th Street
Pekin, IL 61554-4969
The Joint Commission
The Joint Commission is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations. Information about accredited organizations, including UnityPoint Health - Pekin may be provided directly to the Joint Commission at 1-800-994-6610. Information regarding accreditation and the accreditation performance of individual organizations can be obtained through the Joint Commission's website. If you have a complaint you may contact them at 1-800-994-6610 8:30 a.m. to 5 p.m.
Illinois Report Card Act:
Under the Illinois Report Card Act, the public has the right to access nurse staffing information. Requests for the following information may be communicated to UnityPoint Health - Pekin by written, telephone or on-site inquires.
Current nursing staff schedules are available upon request at each patient care unit. Each schedule shall list the daily assigned nursing personnel and average daily census for the unit. The schedules shall be provided to the public upon request by providing a hard copy of the schedule but shall not contain information identifying a patient, employee, licensed nurse or other licensed professional. The requested item will be made available within two hours after the request.
Actual nurse staffing assignment rosters will be available upon request at the patient care unit for the effective date of that roster. The rosters shall be provided to the public upon request by providing a hard copy of the schedule but shall not contain information identifying a patient, employee, licensed nurse or other licensed professional. The requested item will be made available within two hours after the request during 7:30 a.m. - 4:30 p.m. during the week and within four hours on weekends and evening hours.
Other nurse staffing records, including the methods to determine and adjust staffing levels, historical records, and records in off-site storage, may be requested Monday through Friday, 9:00 a.m. - 5:00 p.m. UnityPoint Health - Pekin will comply with a written request for these records within seven business days after receipt.
Language Assistance Services:
As part of the Illinois Language Assistance Services Act, UnityPoint Health - Pekin will provide access to interpreters accessible 24 hours a day. If such services are needed, please contact Nursing Services at (309) 353-0412 (Monday - Friday, 7:00 a.m. - 3:00 p.m.) or the House Supervisor on off-hours through the hospital operator at (309) 347-1151.
UnityPoint Health - Pekin also has Assistive Listening Devices available for hearing impaired patients and their families while at UnityPoint Health - Pekin. A telecommunication device may be obtained for use while a patient at UnityPoint Health - Pekin by contacting Nursing Services at (309) 353-0412 (Monday - Friday, 7:00 a.m. - 3:00 p.m.) or the House Supervisor on off-hours through the hospital operator at (309) 347-1151.
Complaint and Grievance Process:
Patients, their families, and the parents or legal guardians of the hospital patients have the legal right to express his/her concerns regarding patient care and safety. This may be done without fear of reprisal by the hospital. To report your concern, please contact our Patient Care Advocate at (309) 353-0826 or UnityPoint Health - Pekin, Attn: Patient Advocate/Patient Relations, 600 South 13th Street, Pekin, IL 61554.
Any complaint meeting the definition of a "grievance" as outlined by Medicare will be addressed through the hospital's formal grievance process. The grievance will be forwarded to the Quality Assistance office for investigation, resolution, and follow-up. A written response will be sent to the patient/family. The patient/family has the right to appeal any decision or actions taken.
Patients and/or their families have the right to address their concerns to Illinois Department of Public Health (IDPH) at 1-800-252-4343 or 535 W. Jefferson Street, Springfield, IL 62761, Joint Commission and the Medicare Quality Improvement Organization for this area.
The State of Illinois Department of Public Health
- University of Illinois College of Medicine at Peoria
- Professional Therapy Services, Inc.
- Illinois Central College
- Bradley University
- Quorum Health Resources
- American Hospital Association
- American Red Cross Peoria Regional Blood Program
- Community Area Institutional Review Board
- Consortium for Total Health Care
- Illinois Association of Home Care (IAHC)
- Illinois Hospital Association
- Illinois Maternal Child Health Council
- Local Chambers of Commerce
- Region IB Trauma and Perinatal Networks
- Illinois Department of Public Health
- Designated Affiliate Trauma Hospital
- Emergency Department Approved for Pediatrics (EDAP)
- Lincoln Foundation for Excellence Silver Award 2005
- Baby Friendly Status through UNICEF and the World Health Organization
- 2010 and 2013 Joint Commission Top Performer on Key Quality
- 2015 CareChex Medical Excellence Awards for hip fracture repair, joint replacement, and major orthopedic surgery